Shipping Policy
Last Updated: August 18, 2024
Thank you for shopping with us! We want to ensure that you have the best experience possible when ordering from our store. Please take a moment to review our shipping policy:
1. Shipping Methods and Rates
Shipping costs are calculated based on the weight and dimensions of your order, as well as the destination. During checkout, you will your shipping options along with their corresponding rates.
2. Processing Time
- Order Processing: All orders are processed within 1–3 business days, depending on products being purchased.
- Order Confirmation: After placing your order, you will receive an order confirmation email. This email will contain your order details and a tracking number once your order has shipped.
- Please Note: These are estimates and can vary due to factors beyond our control, such as carrier delays.
3. International Shipping
We currently offer international shipping to select countries. International orders may be subject to customs duties, taxes, and other fees that you are responsible for paying upon arrival in your country.
4. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website.
5. Lost or Damaged Items
If your item is lost or damaged during shipping, please contact Provider of Merchandise through their contact options.
6. Shipping Restrictions
Certain items may not be eligible for shipping to certain locations. Please check the product descriptions for any shipping restrictions.
8. Changes to Your Order
If you need to change your shipping address or modify your order, please contact us as soon as possible. Once an order has been processed and shipped, we cannot make changes to it.
9. Customer Service
If you have any questions or concerns regarding our shipping policy, please don’t hesitate to reach out support@shopify.com
Thank you for choosing RedLyon73PetShop!